Support | Repairs

09: Support | Repairs

Helpdesk | Support Services | Zoho Version Control | Repairs and Warranty. Compare the processes, functions, vertical-solution coverage and software required for this business area.

Business Area coverageHelpdesk | Support Services | Zoho Version Control | Repairs and Warranty
2business processes
8listed functions
4vertical solutions

Support and version control

Helpdesk support

Zoho Desk brings your departmental and organisational email inboxes into one place, helping your team support clients during a project and after it is completed. Create tickets, assign them and share them with your team. Turn tickets into Zoho Projects action items when work is needed, or route new enquiries into Zoho CRM, so each request follows the right process from the start.

This business area also includes version control for patches, enhancements and audited development. Use the comparison below to see which functions are included in each vertical solution.

Processes and functions

Explore what is included.

FunctionZERPBuilders ExcellenceBILLIO ProfessionalMAW Extensions
01

Zoho Desk ticket management

Support Desk for Ticket Management
✓
✓
✓
✓
Sync Desk Tickets to CRM Enquiries
✓
✓
✓
✓
02

Version control

Structured and Audited Processes and Functions
—
—
—
✓
Wish List Management
—
—
—
✓
Full Version Control
—
—
—
✓
Module and Field API
—
—
—
✓
Install Management for Patches and Enhancements
—
—
—
✓
Delete Test Records Tool
✓
✓
✓
✓

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