Support packages

Support that fits your team.

Choose ongoing Premium Support or pay as you go with Casual Support. Get help from specialists who know your Zoho system.

Choose a support package

Choose ongoing Premium Support or pay as you go with Casual Support. Get help from specialists who know your Zoho system.

Premium Support

Ongoing help for your whole team.

Consulting, everyday support and access to specialists as your system grows.

Most popular

Premium Support

Ongoing support, consulting workshops, upgrades and discounted rates to help your team get more from Zoho.

  • Senior consulting support and guidance from people who know your Zoho setup
  • Free widget enhancements
  • Unlimited support tickets for everyday questions and issues
  • Access to Premium Rates for additional consulting and development
  • Access to Premium Plus for regular non-development customisation
  • Monthly consulting hours included in your package
12 months contract

Support packages sized to your team.

Your Support tier is based on the number of Zoho users entered in the Zoho Subscriptions tab. Each tier includes monthly Senior Consulting Support and the Premium services above.

As selected in Option 4: 1 user · Edit users AUD
Select Zoho users Consulting each month Monthly Annual Save 15%
1–5 users 2 hours $495.00per month $5,049.00per annum
6–10 users 3 hours $750.00per month $7,650.00per annum
11–15 users 4 hours $995.00per month $10,149.00per annum
16–20 users 5 hours $1,195.00per month $12,189.00per annum
21–30 users 6 hours $1,595.00per month $16,269.00per annum
31–50 users 8 hours $1,995.00per month $20,349.00per annum
Above 50 users 20 hours $2,495.00per month $25,449.00per annum

Included hours are Senior Consulting Support each month.

Unused hours may roll over to the next month within your contract term, but cannot be used in advance.

Additional hours use Premium Rates. Prices exclude applicable taxes.

Add Premium Plus for unlimited core services

Premium Plus is an optional add-on to your Premium Support package. It covers everyday, non-development changes to your Zoho setup. Choose whether to include it in your estimate.

AUD
Choose whether to add Premium Plus

Premium Plus gives your team a Configuration Specialist for regular non-development changes to the features you use every day. Pay annually and save 15%.

Premium Plus · Monthly billing $995.00 per month
Pay annually Save 15%$10,149.00 per year
Prices exclude applicable taxes.
  • Canvas designs
  • Pipeline views and filters
  • Modules and fields
  • CRM reports and dashboards
  • CRM home pages
  • Analytics reports and dashboards
  • Setting up users
  • Email templates
  • Zoho Forms
  • Mail Merge modifications
  • Blueprint changes
  • Inventory templates

Premium Plus excludes development requiring Deluge scripting for integrations, widgets and custom functions.

Save 15% with annual paid plans.

Choose monthly payments or pay annually to save 15% on your selected package and Premium Plus, if added.

Choose monthly or annual payment

Summary of support fees

Your selections Annual cost (AUD)
Support planPremium Support
PackageNot selected —
Premium PlusIncluded —
Payment frequencyAnnual
Total —
Annual discount15%Applied when you pay annually.
Prices exclude applicable taxes. Premium Support has a 12-month contract.
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